SHIPPING + RETURNS

PROCESSING

Please allow 1 to 2 days for your order to process. You will be notified with tracking when your package has shipped. Processing time is subject to change and may be longer during new launches, sales and holiday periods due to high order volume.

INTERNATIONAL SHIPPING

Shipping rate will be calculated at checkout. There may be duty/import/taxes/customs/other charges imposed by your country. It is the responsibility of the buyer to understand and make the payment of any/all of these charges incurred.

RETURN POLICY

We hope you love your Arella purchase but if for any reason you are not satisfied, we are happy to offer a refund for unworn items that are sent back within 10 days of receiving your order. Returned merchandise should be accompanied with original packaging and must not show any signs of wear.

To request a return, email exchanges@arellathelabel.com within 10 days of receiving your item(s) and please include EXCHANGE REQUEST and your order # in the subject line. Please allow up to 72 business hours for our team to get back to you with next steps.

ALL ITEMS PURCHASED USING A DISCOUNT CODE OR DURING A SALE PERIOD ARE ONLY ELIGIBLE FOR RETURN FOR STORE CREDIT.

Once we receive the return in the required conditions, we will issue you a refund for the amount of the item being exchanged. Please allow 5-7 days for your returned item to be processed and the refund issued. It may take 7 business days for your credit card company to process the refund.

Site credit codes are non refundable, cannot be redeemed for cash and expire one year from activation. Please note that shipping costs are not refundable.

Arella reserves the right to refuse a return on any items received back in unsatisfactory condition.

DAMAGED GOODS

We inspect all merchandise before shipping, however if for some reason your item arrives damaged, please email exchanges@arellathelabel.com within 72 hours of delivery with photos and your order . Items received damaged will be handled on a case by case basis.

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.